Frequently Asked Questions

In what currency are the prices I see on the website?

All prices are in EUR.

I just placed an order, when will it be shipped?

We strive to ship items as quickly as possible. Please note that the production time for your order to be shipped is 4 to 7 days, and the average shipping time is 15 to 21 days.

Tracking numbers will be updated 3 to 5 days after your order has been shipped. If you do not receive a tracking number after 7 business days, please email us at beachvolleyholidays@gmail.com.

I am not satisfied with my order, can I return it? What if there is a problem?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it for a full refund. You must send it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the return package.
Note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel it before it ships. If the item has already shipped, please use our easy return system to get a full refund.

I have entered an incorrect address, what should I do?

If you have misspelled or autofilled an incorrect address, simply reply to your order confirmation email and confirm it. Once you have checked that the address is incorrect, notify us by email at beachvolleyholidays@gmail.com. If the address is incorrect, we can change it to the correct one within 24 hours. No refund will be given after 24 hours of submitting the incorrect address.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15 to 25 business days.

I have a question that has not been answered, could you please help me? Of course! We are here to help you beautify your home. Send us an email at beachvolleyholidays@gmail.com and we will be happy to help you in any way we can. We receive many emails. If you want a quick response, please include your order number and clearly describe the issue. Thank you.